Hitachi launches remote support center

Photo: Hitachi

Hitachi Construction Machinery will start full-scale operation of a remote support center in April that will monitor mining sites using its autonomous haulage system 24 hours a day, 365 days a year to help increase overall operational efficiency.

Dubbed the “Technological Centre of Excellence (TCoE),” the operation will monitor the dump truck AHS used at mines. Hitachi will initially utilize the TCoE, which is located in Brisbane, Queensland, Australia, to focus on expanding sales of AHS in Australia, with the goal to launch AHS worldwide. 

The same information that customers are getting in their mine control room is monitored in real time at the TCoE. “Human resources with expertise in specialized fields such as mining machinery, mining operation, software, etc. will use advanced digital technologies to accumulate, analyze, and deconstruct all data acquired in real-time from multiple mining sites,” said Hitachi, noting that it will derive solutions from this data to help streamline and optimize customer’s operations.  

Hitachi added that the TCoE will eventually evolve into a core hub for its mining solutions business.

Source: Hitachi Construction Machinery 

Related posts