Operators and service techs seeking to maximize equipment uptime have had their call answered by Epiroc, which has introduced a series of 24/7 self-service videos with instructions for troubleshooting, maintenance and repair needs.
The videos, available for web or mobile devices, have been designed for those customers who prefer to conduct their own routine maintenance and minor repairs in their own Epiroc fleets. Mining and construction users will have access anytime, anywhere, and can view frequently asked questions and recommended parts and tooling as well.
The series, which also features closed captioning, currently contains 50 videos covering troubleshooting, maintenance issues and repairs, including troubleshooting sensor failure, winterizing, pre-walk inspection, e-stop and more.
The series focuses on the SmartROC D65, D60, D55 and PowerROC T45, T35, with plans to expand to all equipment offerings, including other rock excavation and drilling equipment, hydraulic attachments, underground machinery, tools for surface and underground applications, and automation technology solutions.
“Customers’ productivity is our top priority,” said Floris Timmers, business line manager for the Parts and Services division at Epiroc USA. “When it comes to heavy equipment in the mining and construction industries, time is money. Having just one machine down can bring an entire job site to a standstill, but there’s no need to wait for help on typical repairs.”
Jon Torpy, president and general manager, Epiroc USA, added that Epiroc considers the videos to be an integral part of its customer service.
“Our customer support team is realizing the impact that instructional videos can have in building customer relationships by offering assistance with a personal touch. Many times, it is quicker, easier and more convenient for an operator or service technician to watch a video explaining how they can solve their equipment issue than it is to figure it out through phone calls or texts.”